Diavola Pro Warranty and Assistance: everything you need to know for worry-free cooking

Have you just brought home your Diavola Pro 3.0 or are you about to? Excellent choice: it’s a 100% patented and designed Made-in-Italy oven, built to last for years and reach 500 °C without any issues. But even the most reliable product can have an unexpected problem. That’s why we’ve created one of the most comprehensive warranty and after-sales support systems in the industry, with total focus on the customer even after purchase.

Our products meet all the strictest European certifications and are carefully inspected and tested both at the factories and upon arrival in our warehouses. We guarantee a high-quality product, but for us – with a truly massive client-oriented approach – quality doesn’t stop there. Ongoing attention to our customers means service: we believe true service is accompanying our product throughout the entire 24-month warranty period and beyond. That’s why we created the dedicated GARANZIA PREMIUM DIAVOLAPRO service.

In this article we explain everything step by step, clearly and transparently: from the standard 24-month legal warranty to the premium extensions that give you up to 4 years of total coverage with free pickup and delivery.

1. Standard Legal Warranty (24 months) – already included in the price

All Diavola Pro ovens (V2 and V3 models) come with a 24-month legal warranty from the date of purchase, as required by Italian Consumer Code.

• Covers manufacturing defects, materials, and conformity
• Includes labour and original spare parts
• Activates automatically: just keep your invoice
• Does not cover damage caused by improper use, drops, modifications, or normal wear and tear

2. Premium Warranty Extensions: +12 or +24 months (up to 48 months total)

Want total peace of mind? You can extend coverage beyond the standard 24 months by choosing one of the two official options of the Garanzia Premium Diavolapro:

The extension activates automatically at the end of the legal warranty: you don’t have to do anything, we take care of everything. Managed by our dedicated support service DevilItaly SRL, it covers repair or replacement at no additional cost.

3. How to purchase the extension

1. Go to Warranty Extensions
2. Choose +12 or +24 months
3. Enter your oven model / serial number
4. Complete the payment
5. Receive the official digital certificate immediately (or within 48 hours) by email

The certificate is nominative and transferable: if you ever sell the oven, it automatically passes to the new owner.

4. Premium Home Service: pickup, repair, and delivery – zero stress for you

When you have a problem covered by warranty (legal or extended), you don’t have to lift a finger. Our Garanzia Premium Diavolapro service, managed by DevilItaly SRL, takes care of everything with door-to-door assistance.

• Free pickup: The courier comes directly to your home anywhere in Italy (islands included) within 48 hours of accepting the request
• Repair or replacement: The faulty product is taken to our service centre, tested, repaired (or replaced with a new one) at no extra cost
• Home delivery: You receive the repaired or replaced oven back at your address, always free of charge
• Report → response within 48 hours; complete process in 7-14 working days
• 100 % original spare parts and certified technicians

You never have to ship anything yourself: our courier handles pickup and delivery, making the experience simple and worry-free.

5. What is covered and what is not (always transparent)

Covered: heating elements, thermostats, electronic board, seals, handles, cables (if manufacturing defect).
Not covered: damage from drops, improper use. See the full General Warranty Conditions for complete details.

FAQ – Frequently Asked Questions

Can I purchase the extension after the first 24 months? No, it must be purchased within the legal warranty period.
Does it cover the biscuit stone? Yes, if it has a manufacturing defect.
What if I have a failure in the 25th month? If you have an active extension, it’s 100 % covered, with pickup within 48 hours.
How do I contact support? Write to assistance@diavolapro.com or call +39 059 872 9375 (Mon-Fri 9-17).

Make your pizzas with complete peace of mind

The Diavola Pro 3.0 is built to last, but life sometimes has surprises. With the 24-month legal warranty + extensions up to 48 months + the Premium Diavolapro door-to-door pickup and delivery service, you have absolute certainty that your oven will always be ready at 500 °C when you want it.

Protect your investment today:

Purchase the Warranty Extension (+12 or +24 months) now