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Terms and conditions of sale applied in the shop by "DEVIL ITALY SRL" for the e-commerce diavolapro.com
Receipt of goods
Upon delivery of the goods, the Customer is required to check:
- That the number of packages delivered corresponds to that indicated in the transport document.
- That the packaging is intact and unaltered, including the sealing tapes.
- In the event of a visibly damaged package, it is necessary to request a note of a control reservation at the time of signature from the courier in charge
Express Courier
All orders received that choose PayPal and/or credit cards as the payment method with the balance paid by 12:00 (complete with all the data for processing) are entrusted to the courier on the same day and generally delivered within MAX 48/72 hours. Our couriers do not deliver on holidays and weekends (Saturday and Sunday).
In the event of the recipient's absence, a notice is left with a telephone number that can be contacted to arrange a redelivery directly with the carrier. Following the first failed delivery, a further automatic redelivery attempt will be made, after which the package will be stored at the courier's office in your area. If it is convenient for you and you know you cannot be reached, you can go and collect the package directly from the office closest to your home. The storage period expires after a maximum of 3 days, after which the product will be returned to our office.
Once the shipment has been made, you will be notified of the tracking code and the courier to which it refers and to which your product has been entrusted, the most used are SDA - DHL -TNT- GLS - FEDEX, through the website of the courier used you can follow the path of your shipment. Shipping is always free and included in the final price of the product
Payment and invoicing of goods
Invoicing
THE INVOICE REQUEST MUST BE PREVIOUSLY FORMULATED AND STRICTLY ACCOMPANIED BY ALL THE NECESSARY DATA, COMPLETE HEADER, VAT NUMBER, TAX CODE, SDI CODE FOR ELECTRONIC INVOICING, PEC EMAIL ADDRESS, IN THE ABSENCE OF THIS DATA WE ARE NOT POSSIBLE TO ISSUE THE DOCUMENT TO YOU.
Accepted payment methods
Bank Transfer
You can pay online or at a bank counter. The cost of the commission varies depending on the contractual conditions applied by the bank you belong to. The bank details are displayed immediately after the order confirmation. The goods will be shipped when the transfer is displayed and credited. So you will have to wait 2-3 days.
To speed up the visibility of the credit at our banks and the related order processing, you can send us a copy of the receipt by email to assistance@diavolapro.com indicating the order number.
PAY PAL and Credit Card
You can pay online by Credit Card through PAYPAL. By choosing this form of payment at the time of completing the order you will be redirected to the PayPal payment screen, where, by selecting the option "You do not have a Paypal account" you can enter all the credit card details needed to finalize the payment.
The transaction is finalized on the Paypal site in order to protect your credit card information thanks to innovative security and fraud prevention systems. (accepted cards: Visa/Postepay, MasterCard, PayPal prepaid card, Postepay, Discover, American Express, CartaAura).
If you have a Paypal account you can pay safely by accessing your account, the operation has no commission cost for the customer.
If you choose credit card you will be directed directly to the institution selected for payment (nexi, visa, mastercard, etc.).
Credit Cards and Poste Pay
You can pay online safely by selecting the Credit Cards and Poste Pay Method. The customer will enter their card details (Visa, Mastercard, Maestro, Postepay) in a convenient panel to complete the purchase process.
ApplePay, GooglePay and Windows Pay
You can pay quickly online and safely from your Smartphone using ApplePay, GooglePay and WindowsPay technologies. Attention, the payment system must already be present on your Smartphone.
Use of Coupons and Discount Codes
It is not possible to combine Vouchers / Coupons / Discount Codes for the purchase of products in the catalog. Vouchers / Coupons / discount codes must be used individually for each order.
In the case of cumulative use of multiple Discount Codes, the order in question will be Canceled and refunded.
Right of withdrawal
All products sold enjoy the legal guarantee of conformity provided for by Articles 128 et seq. of the Consumer Code, which covers any defects of conformity of the items purchased, existing at the time of delivery and which become apparent within 2 years of delivery itself.
Any defects or damage caused by accidental events or by the Customer's responsibility for use of the products that is not in accordance with their intended use, or as a result of normal wear and tear, are excluded from the lack of conformity and, therefore, from the legal guarantee.
The consumer customer has the right to a proportional reduction in the price or to the termination of the sales contract, in accordance with the provisions of Article 135 bis, paragraph 4, of the Consumer Code and, in particular, if: the seller has not carried out the repair or replacement within the terms and conditions provided for by the Consumer Code, or has refused to bring the goods into conformity; if the lack of conformity is so serious as to justify the immediate reduction in price or termination of the contract; if a lack of conformity occurs despite the seller's attempt to restore the conformity of the goods; if the seller has declared (or it is clear from the circumstances) that he will not restore the conformity of the goods within a reasonable period or without inconvenience.
The consumer customer is not entitled to terminate the contract if the lack of conformity is only minor.
Legal guarantee
To benefit from this guarantee, the customer must report the lack of conformity by sending a communication to the seller indicating the defects and faults found.
Unless proven otherwise, it is presumed that any lack of conformity that becomes apparent within one year from the time the goods were delivered already existed on that date, unless this assumption is incompatible with the nature of the goods or the nature of the lack of conformity.
Warranty for digital goods
For goods with digital elements, the seller undertakes to keep the consumer customer informed about the available updates (including security updates) necessary to maintain the conformity of such goods, and to provide them for a reasonable time, taking into account the circumstances and nature of the contract and in any case, depending on the case, if the sales contract provides for a continuous supply of the digital content or digital service over a period of time.
The seller is not liable for any lack of conformity resulting solely from the lack of the relevant update, if the consumer does not install the appropriately provided updates within a reasonable period.
Free Replacement/Repair
DEVILITALY SRL remplace/répare gratuitement, avec enlèvement à domicile, tout produit présentant des dommages survenus pendant le transport ou un dysfonctionnement, pour diverses raisons, dans les 14 jours suivant la réception.
Le remplacement gratuit s'applique, sur notification dans les 14 jours suivant la réception du produit, uniquement aux articles intacts dans leur emballage d'origine et ne peut être appliqué aux produits qui, par nature, ne peuvent être retournés.
Droit de rétractation : Directive UE 2023/2673
Pour exercer votre droit de rétractation, veuillez remplir le formulaire/la procédure de demande.
- Pour les clients enregistrés (ayant créé un compte lors de l'achat) : Connectez-vous à votre espace personnel (Compte), cliquez sur « Demander un remboursement », saisissez les références de commande pour vérification et sélectionnez les produits/la commande concernés. Une procédure automatique sera mise en place. Un courriel de confirmation sera envoyé au demandeur. Un autre courriel l'informera du résultat de sa demande de rétractation.
- Les clients invités (ceux qui ont passé une commande SANS créer de compte) peuvent utiliser le lien https://diavolapro.com/fr/order-withdrawl situé en bas de page et remplir le formulaire. Un courriel de confirmation sera automatiquement envoyé au demandeur. Un autre courriel l'informera du résultat de sa demande de rétractation.
Droit applicable et juridiction compétente
Les présentes conditions générales sont rédigées conformément au droit italien, et notamment aux dispositions de la partie III, titre III, chapitre I du décret législatif n° 206/2005 (Code de la consommation). En cas de litige avec un consommateur, le tribunal du domicile ou de la résidence du consommateur sera exclusivement compétent. Juridiction.
De plus, les consommateurs établis en Europe peuvent utiliser la plateforme mise à disposition par la Commission européenne pour le règlement de tout litige découlant du contrat en ligne conclu sur le site.
La plateforme européenne de RLL (Règlement en Ligne des Litiges) est accessible via le lien suivant : https://webgate.ec.europa.eu/odr
Informations et Assistance
Pour toute question ou demande, veuillez écrire à assistance@diavolapro.com. Vous recevrez une réponse sous 48 heures.
Diavola Pro Guarantee
Safety and Quality: Diavolapro premium guarantee at home - Product guarantee seal
Our products reflect all the most severe community certifications, they are carefully checked and controlled both directly at the factories and upon arrival in our warehouses, and for this reason we guarantee a quality product, but the quality guaranteed for us, massive client oriented does not stop there.
The continuous attention to our customers even after having sold the product is for us synonymous with service, we believe that the real service consists in accompanying our product also and above all in the 24 month warranty period, for this reason we have created a dedicated service PREMIUM DIAVOLAPRO WARRANTY.
Our dedicated assistance service DEVILITALY SRL REPLACE / REPAIRS without any additional cost by collecting the defective product directly at your home (General Warranty Conditions) within 48 hours of taking charge of the assistance request, you do not have to do anything, our courier arrives, collects the defective one and delivers the new / repaired one at 0 cost.
Want More Security?
Diavola Pro has also thought of this.
There are 2 premium plus warranty extension packages available, and 1 RENEW package that refurbishes your product.
Diavolapro Premium Plus
1 Year Warranty Extension €49.90
Diavolapro Premium Full
3 Year Warranty Extension €89.90
Diavolapro Renew
Restoration of worn parts (Cap, Grill, Resistors, Fans) + 2 Years Warranty € 149.90
All warranty extensions must be purchased before the statutory warranty expires 24 months from the date of purchase.
You can purchase warranty extensions directly on our website by downloading the extension certificate.
Warranty extensions benefit from the premium service of free home replacement.
DEVILITALY SRL - VIA CARLETTO 15/A 41013 CASTELFRANCO EMILIA Modena
assistance@diavolapro.com
Avis de rétractation
En plus des moyens habituels de déclaration de rétractation (par exemple par e-mail, courrier ou fax), ce site web propose également une fonction de rétractation électronique. Cette fonction (« bouton de rétractation ») se trouve dans l'espace client ainsi qu'en bas de page de ce site. Vous pouvez utiliser cette fonction pour vous rétracter de votre contrat en ligne. Après l'envoi de votre rétractation, vous recevrez automatiquement un accusé de réception sur un support durable (par exemple par e-mail).